FAQ
SHIPPING
- ORDERS ARE FULFILLED IN 3-5 BUSINESS DAYS
- DELIVERY TIMES MAY VARY DEPENDING ON YOUR LOCATION
- TRACKING IS INCLUDED IN EVERY SHIPMENT
- YOU SHOULD RECEIVE AN EMAIL ONCE YOUR ORDER HAS BEEN FULFILLED AND SHIPPED, ALONG WITH THE TRACKING NUMBER.
- CUSTOMS/DUTY FEES ARE NOT INCLUDED WITH YOUR SHIPPING FEE.
PAYMENT
- ALL PRICES ARE IN $USD
- MAJOR CREDIT CARDS
- PAYPAL
- PAYPAL GUEST
- APPLE PAY / GOOGLE PAY
REFUNDS & RETURNS
- ALL SALES ARE FINAL
-
RETURNS/EXCHANGES ARE ONLY ACCEPTED FOR ANY OF THESE OCCURENCES:
- WE DO NOT REFUND SHIPPING & HANDLING
- ALL SHIPPING COSTS ASSOCIATED WITH ANY RETURN OR EXCHANGE WILL BE THE RESPONSIBILITY OF THE CUSTOMER. WE DO NOT REFUND SHIPPING COSTS.
- A 15% RE-STOCKING FEE WILL BE CHARGED FOR ALL RETURNS.
- RECEIVED INCORRECT OR DEFECTIVE ITEM(S).
- DID NOT RECEIVE ORDERED ITEM(S).
- YOU MUST CONTACT US WITHIN 10 DAYS OF DELIVERY DATE.
- ALL RETURNS/EXCHANGES ARE SUBJECT TO APPROVAL.
- IF YOU HAVE ANY QUESTIONS OR CONCERNS, FEEL FREE TO CONTACT US.
CAN YOU SHIP MY ORDER TO A DIFFERENT ADDRESS?
- UNFORTUNATELY, NO. WE ONLY SHIP TO THE CARDHOLDER'S ADDRESS.
- PLEASE VERIFY YOUR ADDRESS UPON CHECKOUT.
WHY ISN'T MY TRACKING NUMBER GIVING UPDATES?
- YOUR PACKAGE NEEDS TO REACH THE COURIER'S SORTING FACILITY AND GET SCANNED INTO THEIR SYSTEM. UNTIL THEN, PLEASE ALLOW SOME TIME FOR YOUR TRACKING NUMBER TO GET SOME UPDATES.
WHY DIDN'T I RECEIVE A CONFIRMATION EMAIL?
- YOUR CONFIRMATION EMAIL MAY HAVE BEEN FILTERED INTO YOUR SPAM/JUNK FOLDER.
- PLEASE CHECK BOTH INBOX AND SPAM/JUNK FOLDER FOR THAT EMAIL.
- IF YOU STILL CANNOT LOCATE IT, PLEASE CONTACT US SO WE CAN RESEND THE CONFIRMATION.
I HAVE A QUESTION/ISSUE ABOUT MY ORDER. WHAT DO I DO?
- IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT YOUR ORDER PLEASE CONTACT US AND OUR TEAM WILL GET BACK TO YOU AS SOON AS POSSIBLE.
HOW CAN I GET UPDATES ABOUT CAPSULE RELEASES?
- SIGN UP TO OUR NEWSLETTER MAILING LIST BELOW
- MAKE SURE TO FOLLOW US ON ALL SOCIAL MEDIA ACCOUNTS.